Policy for Patients and Staff during the COVID-19 pandemic
The Team at Elena Prousskaia Clinic are fully committed to putting the health and safety of our patients first. We will therefore continue to monitor the COVID-19 situation and adjust the protocols and processes to meet the Government’s changes. This policy will be continuously updated. If you have received this more than once then please take the time to read through this again as some details may have changed.
We are delighted to say that we are in the process of working with all of our clinic locations to re-open and start holding face-to-face consultations. However, as we are sure you will appreciate, we have taken extensive measures to maximise your safety and the safety of all staff within the vicinity.
We are actively working with, and following guidance from, all national healthcare bodies and providers to ensure that you are kept safe.
We are asking anyone with symptoms of COVID-19 not to attend the hospital or clinic and advise that all patients are screened on arrival at each location, as we work together to maintain everyone’s safety.
All patients attending any clinic location for an appointment or surgical treatment will be sent a COVID-19 screening consent questionnaire that must be completed, signed and returned prior to the appointment. This will be done for every appointment booked. If any answers to this questionnaire raise any concerns, a member of the Elena Prousskaia team will contact you directly and if necessary, the appointment rearranged. You will also be advised to follow the latest government guidance as detailed on the GOV.UK website.
To maximise patient and staff safety, we ask all patients to attend their appointments wearing a face mask. This will be removed if necessary during the appointment for examination or treatment.
Hand gel will be provided on reception, please use this upon entry prior to proceeding to the clinic room.
Ideally, we would like patients to proceed straight to the clinic room. However, if this is not possible and you are required to sit in the waiting room please adhere to the social distancing rules. Seats are to be wiped down following contact.
We would also request that you attend your appointment alone so we minimise the number of people in the building at any one time, appointments will also be staggered to help with this. Please therefore arrive for your appointment on time or contact a member of the team on 0800 8021 886 if you feel that you are going to be late for further advice.
Patients are to use hand gel provided upon leaving the clinic or hospital.
Clinic rooms will be thoroughly cleaned between each appointment and at the end of the day.
For people who are vulnerable, you are advised to delay your appointment or treatment.
Not only are we fully educated with each location’s COVID-19 policy, which will be followed while onsite, but all clinical members of staff are also fully trained on COVID-19 infection control. Staff within the team who can work remotely are doing so and we will be providing regular audits to make sure we are up to date with the latest Government’s requirement. The appropriate Personal Protective Equipment (PPE) such as disposable gloves, aprons, disposable masks and eye protection, will be worn by Elena Prousskaia during your consultation and any other staff members within the team while onsite.
Elena was recommended to me and as soon as I met her I felt entirely comfortable. Her explanations made sense in terms of expectations. Having made the big decision I did feel nervous but had absolute trust and confidence in Elena. I knew I was in the best hands. Elena's team is so supportive, my questions were answered with patience and understanding. My care at the McIndoe Centre was excellent. I am five weeks post op for abdominoplasty and liposuction and last week. Quite amazing to see the before and after pictures! I am so pleased that I was fortunate enough to meet Elena and have no hesitation in recommending her.
SM – Abdominoplasty & Liposuction
I have been both physically and mentally uncomfortable in my body since I was 12. I was born with ‘breast mutation’ and I first had surgery to correct this through the NHS at 16 years old. The surgery I have had with Elena, 17 years later, has removed the NHS implants, one of which had ruptured, and completely altered the shape of my chest. By doing this she has made me look and feel like a woman for the first time in my life. She is at all times quietly kind and fiercely adept. A true artist. She has surrounded herself with the most wonderful team and I cannot thank them all enough for the new lease of life that I have been given.
EG – Removal & Replacement of Implants
I have been self conscious for the whole of my adult life and I cannot express how much this surgery has changed things for me. Both mentally and physically. I highly recommend Elena. She supported me throughout my journey from start to finish. Elena is very particular which for me is really important. Elena really took care of me from initial consultation right through to surgery and aftercare.My scaring is minimal and I am absolutely over the moon with my results. Thank you Elena!
JB – Breast Reduction
Elena is an OUTSTANDING surgeon. I had PIP implants and was looking to have them changed. I knew Elena was the surgeon to help, she put me at ease and explained my options. The lovely ladies in her office were helpful, I wanted to get sorted asap, when an alternative date was available contacted me straight away. I received outstanding care from start to finish from Elena, her team and the hospital. The aftercare is amazing, nothing is too much trouble, can call any time. I was so relaxed, I knew I was in great hands. The final results are fantastic. Elena has worked magic and I couldn’t be happier. I’m so glad I found her. I can’t thank her and her team enough.
LMS – implant Removal & Replacement
Had surgery with Elena in September, I was extremely anxious about the whole thing, but Elena and her whole team, from admin to the hospital staff were amazing with me and reassured me throughout my journey. I can not recommend Elena enough, and she has changed my life for the better! Already saving for my next operation with her!